How do I contact customer service?
Please call our Customer Service Representatives at (866) 463-3631 and we'll be happy to assist you.
How do I cancel my membership?
To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (866) 463-3631. We are available to assist you everyday at the following times:
Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST
Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.
You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.
I canceled my membership, how can I reactivate it?
Please call our customer service representatives at (866) 463-3631 and we'll be happy to assist you.
Is miniplan.FreeScoreFast.com secure?
We realize that the information you provide is extremely sensitive and we use the utmost security measures to protect your data. Our website is encrypted using 128-bit SSL (secure sockets layer) technology.
I signed up for an account, how do I get started?
You will be automatically directed to our member portal once you have successfully completed the enrollment process. From the member dashboard, you can easily navigate between the different benefits. You will also receive a welcome e-mail that contains your log in credentials and other important information about your membership.
I never received a welcome e-mail, what should I do?
You will be sent a welcome e-mail within 24 hours of enrollment. If you have not received your e-mail in that time frame, be sure to check your spam folder. You should also add noreply@miniplan.freescorefast.com to ensure prompt delivery. Should you still not receive your welcome e-mail, please contact us at the customer service number referenced above.